Delete Your HzVela Account
This page explains how to request deletion of your HzVela account and the data linked to it. It applies to the HzVela app (Android, package com.hzminds.hzvela) and the web app at app.hzvela.com, for both customer and business accounts.
How to request deletion
- Send an email to info@hzminds.com with the subject “HzVela account deletion request”.
- Write from the email address registered on your account, and include your registered mobile number and whether it is a Customer or Business account, so we can verify it is you.
- We will confirm by reply and complete the deletion within 30 days of verifying your request.
You can also send the request from the in-app Report an Issue screen.
What is deleted
- Your profile: name, email address, mobile number, password hash and profile picture.
- Your location data, saved favourites, device push-notification token and notification history.
- For business accounts: business profile, logo and gallery photos, services, working hours, staff logins, branches and promotions.
- In-app chat messages, and reviews, ratings and reports submitted from your account (reviews already shown to others may be anonymised rather than removed).
What we may keep, and for how long
- Appointment, invoice and subscription payment records that we must keep for tax, accounting or legal reasons are retained in a form that does not identify you wherever possible, and for no longer than the law requires.
- Records needed to prevent fraud or resolve a dispute that is already open, until that matter is closed.
- Routine server logs and backups are overwritten automatically on their normal cycle (typically within 90 days).
Before you delete
- Deletion is permanent and cannot be undone. Upcoming appointments will be cancelled.
- Business owners with an active paid subscription should cancel it first from the Subscription screen, so no further charge is raised by the payment gateway.
- If you only want to stop notifications or marketing messages, you can turn them off in the app or your device settings without deleting your account.
See also our Privacy Policy. Questions? Contact HzMinds at info@hzminds.com.