Customer Terms & Conditions
1. Acceptance of these Terms
By creating a customer account on HzVela ("the Platform"), you agree to these Terms & Conditions. If you do not agree, please do not register or use the Platform.
2. What the Platform Is
HzVela is a booking marketplace that connects customers with independent businesses (salons, doctors, advocates, and similar service providers, "Businesses"). The Platform is not a Business itself, does not employ or supervise any Business, and does not provide the services you book — it only facilitates discovery, booking, and communication between you and the Business you choose.
3. Your Account
You must provide accurate registration details and verify your mobile number via the WhatsApp OTP sent during sign-up. You are responsible for keeping your login credentials confidential and for all activity under your account.
4. Bookings & Cancellations
When you book an appointment, the Business is notified and may approve, decline, or later cancel it. You may cancel your own booking up to 6 hours before the scheduled time; after that window, cancellation is at the Business's discretion. Repeated late cancellations or no-shows may affect your ability to book in future.
5. Payments & Promotions
Payment for a Business's services is handled directly between you and the Business (cash, UPI, or another method the Business accepts) and confirmed by the Business in the app. Any promotional offer or discount code shown on a Business's page is set and honored by that Business at its discretion — the Platform does not process or guarantee discounts.
6. Reviews & Conduct
Reviews you leave must reflect your genuine experience. You agree not to abuse, harass, or threaten any Business or its staff through the Platform or in person.
7. Disclaimer of Liability
THE PLATFORM AND ITS OWNER ARE NOT A PARTY TO, AND ARE NOT RESPONSIBLE FOR, ANY DISPUTE BETWEEN YOU AND A BUSINESS — including but not limited to service quality, pricing, scheduling conflicts, property damage, personal injury, or any loss arising from your interaction with a Business. Any such dispute is between you and the Business directly. The Platform is provided "as is" without warranties of any kind, to the maximum extent permitted by law.
8. Account Suspension
The Platform's host admin may suspend or restore your account, including in response to a Business's complaint or a pattern of policy violations, after review. You may contact the developer (see the in-app "Report an Issue" screen) to raise a dispute about a suspension.
9. Your Data
Your booking history, contact details, and location (only when you choose to share it) are used to operate the Platform — to connect you with Businesses and show nearby options. We do not sell your personal data.
10. Changes to These Terms
These Terms may be updated from time to time; continued use of the Platform after a change means you accept the updated version.
11. Contact
Questions about these Terms can be sent via the in-app "Report an Issue" screen.