Business Terms & Conditions
1. Acceptance of these Terms
By registering a business account on HzVela ("the Platform"), you ("the Business") agree to these Terms & Conditions, which govern your relationship with the Platform's host admin (the Platform's owner/operator). If you do not agree, please do not register or use the Platform.
2. Nature of the Platform
The Platform is a marketplace that lists your business and its services to customers and facilitates bookings. Listing on the Platform does not make you an employee, partner, agent, or franchisee of the Platform or its host admin, and does not make the host admin a party to the services you actually deliver to customers.
3. Your Account & Verification
You must provide accurate business details and verify your mobile number via the one-time code (OTP) sent by SMS or WhatsApp during sign-up. The host admin may mark your listing "verified" after review; an unverified listing may still operate but could be shown differently to customers.
4. Your Listing, Catalog & Capacity
You are responsible for the accuracy of your services, prices, photos, working hours, and the "maximum customers served at the same time" capacity setting you configure — the Platform relies on these to only offer customers slots you've said you can actually honor.
5. Subscription & Fees
New businesses start on the free plan for their first month, with a limited number of appointments per month (the host admin may extend it). To keep accepting new bookings after that, subscribe to a paid plan through the secure online checkout inside the app (Cashfree, or Razorpay where enabled); each plan's price, billing cycle, and limits are shown before you subscribe. Non-payment or a failed renewal pauses new bookings until the subscription is active again.
6. Fulfilling Bookings
You agree to honor bookings you accept, to respond to booking requests in reasonable time, and to handle customer concerns raised through the Platform's concerns inbox in good faith.
7. Disclaimer of Liability
THE PLATFORM AND ITS HOST ADMIN ARE NOT A PARTY TO, AND ARE NOT RESPONSIBLE FOR, ANY DISPUTE BETWEEN YOU AND A CUSTOMER — including but not limited to service quality, pricing, scheduling conflicts, property damage, personal injury, non-payment, or any loss arising from your interaction with a customer. Any such dispute is between you and the customer directly. The Platform is provided "as is" without warranties of any kind, to the maximum extent permitted by law.
8. Suspension & Termination
The host admin may suspend, restrict, or stop your business's use of the Platform at any time, at its sole discretion, based on your conduct toward customers — including customer complaints, a pattern of low ratings, unresolved concerns, or violations of these Terms. In particular: if your customer dissatisfaction rate (a combination of low-star reviews and unresolved concerns, relative to your completed appointments) exceeds 30% in a calendar month, your account is automatically flagged for the host admin's review, which may lead to a warning, temporary suspension, or permanent removal from the Platform depending on the circumstances. You may contact the developer (see the in-app "Report an Issue" screen) to raise a dispute about a suspension.
9. Reviews & Ratings
Customer reviews and ratings on your listing must not be manipulated, purchased, or retaliated against (e.g. pressuring a customer to remove an honest negative review).
10. Your Data
Booking, service, and customer-interaction data tied to your listing is used to operate the Platform, generate your reports/analytics, and evaluate the dissatisfaction-rate policy above. We do not sell your business data.
11. Changes to These Terms
These Terms may be updated from time to time; continued use of the Platform after a change means you accept the updated version.
12. Contact
Questions about these Terms can be sent via the in-app "Report an Issue" screen.